Refund Policy
At Rishtaah, we are committed to providing exceptional matchmaking services that prioritize your happiness and satisfaction. However, we understand that unforeseen circumstances may arise, leading to a need for clarity regarding refunds. To ensure transparency and fairness, we have outlined the
1. General Refund Policy
a. Non-Refundable Services:
- All fees paid for membership, subscription plans, or premium services are non-refundable once the service has been activated. This policy applies irrespective of whether matches have been found or utilized by the user.
b. Refund Eligibility:
- Payment errors caused by technical issues on our platform.
- Duplicate payments made accidentally by the user.
- Non-delivery of promised services due to circumstances entirely within Rishtaah’s control.
c. Timeframe for Refund Requests:
- Refund requests must be submitted within 7 business days from the date of the transaction or from the time the issue occurred. Requests received after this period will not be entertained.
2. Refund Process
a. Request Submission:
Users must submit a written refund request via email to our customer support team. The request must include the following details:
b. Evaluation:
Each refund request will be evaluated on a case-by-case basis. We reserve the right to investigate the matter thoroughly, including reviewing service usage and communication records.
c. Approval or Denial:
- If the refund request is approved, the user will be notified, and the amount will be refunded within 7-10 business days.
- If the request is denied, the user will receive a detailed explanation.
3. Partial Refunds
In cases where services have been partially utilized, Rishtaah may, at its discretion, offer a partial refund. The amount refunded will be proportionate to the unused portion of the service.
4. Refund Exclusions
Refunds will not be provided under the following conditions:
- Dissatisfaction with matches curated based on user-provided preferences.
- Failure to utilize services within the subscription period.
- Voluntary account deactivation or termination by the user.
- Any disputes or issues arising from user-to-user interactions.
5. Refund Mode
Refunds will be processed using the original payment method used during the transaction. Rishtaah will not be responsible for delays caused by payment processors or banks.
6. Changes to the Refund Policy
Rishtaah reserves the right to amend this refund policy at any time without prior notice. Any changes will be communicated through our website or email. Users are encouraged to review the refund policy periodically.
- Encryption of sensitive data during transmission.
- Secure storage of information using industry-standard practices.
- Regular audits and updates to our security protocols.
6. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: Request access to your data or correct inaccuracies.
- Data Portability: Obtain a copy of your information in a machine-readable format
- Deletion: Request the deletion of your account and associated data.
- Withdraw Consent: Revoke consent for specific uses of your data.
7. Contact Us
For any questions, concerns, or feedback, please contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Office Address]
We value your trust and strive to address your concerns with fairness and understanding. Thank you for choosing Rishtaah for your matchmaking journey.
