Privacy Policy
At Rishtaah, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access or use our matchmaking platform. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
a. Personal Information
- Name, date of birth, gender, marital status, and contact details (email address, phone number, address).
- Identity documents or proof for verification purposes.
b. Account Details
- Username, password, and profile details such as photographs, interests, and preferences.
- Communication history, including messages exchanged with other users on the platform.
c. Payment Information
- Billing information, payment method details, and transaction history.
- All payment processing is done through secure third-party providers, and we do not store full payment card details.
d. Device and Usage Data
- IP address, browser type, device details, and access times.
- Logs of your interactions with the platform, such as viewed profiles and searches
e. Cookies and Tracking Technologies
- Cookies, pixels, and analytics tools to enhance user experience and provide targeted recommendations.
2. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account and provide matchmaking services.
- To recommend compatible matches based on your preferences.
- To communicate with you regarding updates, promotions, or service announcements.
- To process payments and manage billing inquiries.
- To ensure platform security and prevent fraud, abuse, or misuse.
- To analyze user behavior and improve our services.
- To comply with legal obligations and respond to law enforcement requests.
3. Sharing Your Information
We respect your privacy and limit the sharing of your data to the following situations:
a. With Other Users
- Your profile details (excluding sensitive information) will be visible to other users to facilitate matchmaking.
b. Third-Party Service Providers
- Trusted third parties who assist in providing services, such as payment processors, hosting providers, and email delivery services.
c. Legal Requirements
- To comply with legal obligations, court orders, or requests from government authorities.
d. Business Transfers
- In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy. Upon account deletion, we may retain certain information to comply with legal obligations or resolve disputes.
5. Data Security
We implement robust security measures to protect your information from unauthorized access, loss, or disclosure. These measures include:
- Encryption of sensitive data during transmission.
- Secure storage of information using industry-standard practices.
- Regular audits and updates to our security protocols.
6. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: Request access to your data or correct inaccuracies.
- Data Portability: Obtain a copy of your information in a machine-readable format
- Deletion: Request the deletion of your account and associated data.
- Withdraw Consent: Revoke consent for specific uses of your data.
7. Cookies and Tracking
We use cookies and tracking technologies to improve your browsing experience. You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain functionalities of our platform.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external platforms. We encourage you to review their privacy policies before sharing any information.
9. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any significant changes will be communicated to you through email or a notice on the platform. Your continued use of the platform constitutes acceptance of the updated policy.
12. Contact Us
For any questions, concerns, or feedback, please contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Office Address]
